Bilingual Customer Service Representative

Sobre a oportunidade

This position is listed on behalf of a partner company, who manages all applications and next steps.

Local

São Paulo - SP

Remoto

Responsabilidades

Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages.

Investigate and resolve customer complaints, troubleshoot issues, and provide appropriate solutions.

Explain products, services, policies, and procedures clearly and accurately to help customers make informed decisions.

Maintain accurate customer records and document all interactions in the customer service system.

Escalate complex or unresolved issues to the appropriate department or supervisor.

Follow up with customers to confirm that their concerns have been addressed and that appropriate solutions have been provided.

Protect confidential customer information and comply with applicable company policies and procedures.

Meet established customer satisfaction, response time, and service quality targets.

Collaborate with colleagues and other departments to ensure consistent support and an effective customer experience.

Requisitos

High school diploma or equivalent; additional education is an advantage.

Fluency in English and a second required language, both spoken and written.

Strong verbal and written communication, active listening, and interpersonal skills.

Excellent customer service and problem-solving abilities.

Basic computer skills and familiarity with email, web-based applications, and customer relationship management (CRM) systems.

Ability to manage multiple customer inquiries, prioritize tasks, and work independently.

A reliable internet connection and a suitable workspace for remote work.

Professionalism, patience, attention to detail, and a customer-focused approach.

Benefícios

Fully remote work arrangement.

Paid training and onboarding to help you develop the skills required for the role.

Opportunities for professional development and career advancement.

Supportive team environment with ongoing performance feedback.

Paid time off and holidays, subject to company policy and eligibility.

Potential performance-based bonuses.

Potential access to health insurance and retirement benefits, depending on the employer's benefit plan and eligibility requirements.

Faixa salarial

R$ 49.920

Carga horária

Full-time

Tipo de contrato

Permanent

Processo seletivo

Application review by AI-powered matching process

Shortlisting by hiring company

Interviews and assessments managed by hiring company

Benefícios

Trabalho totalmente remoto

Treinamento e onboarding pagos

Desenvolvimento profissional e avanço de carreira

Ambiente de trabalho de apoio com feedback contínuo

Férias e dias de folga pagos

Bônus baseados em desempenho

Possibilidade de acesso a planos de saúde e aposentadoria