Technical Support Consultant

Sobre a oportunidade

SupportYourApp Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Local

Curitiba - PR

Remoto

Responsabilidades

Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting

Diagnose and resolve deep-seated connectivity issues to ensure secure metadata collection across client data systems

Resolve discovery errors, like raw Security Identifiers (SIDs) appearing instead of readable data, and guide client IT teams on directory fixes

Audit service logs, error patterns, and system behaviors to isolate software bugs, misconfigurations, and access restrictions

Translate raw telemetry and findings into clear, actionable guidance for client IT admins and internal engineering teams

Assist IT teams in configuring secure network paths and access permissions required for platform deployment

Efficiently document, package, and escalate unresolved core product issues to internal engineering for rapid resolution

Track recurring technical issues across enterprise environments to recommend product improvements and prevent client downtime

Provide high-touch, multi-channel technical support (email, tickets, and occasional live sessions) to resolve complex issues for corporate enterprise clients

Requisitos

Excellent English communication skills (at least C1 for both spoken and written)

At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments

Strong understanding of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure

Solid understanding of basic cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls

Proven ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and isolate connectivity or permission failures

Highly tech-savvy with a sharp aptitude for mastering sophisticated, AI-driven data security platforms and security compliance frameworks quickly

Excellent troubleshooting and problem-solving abilities

Customer-oriented and responsible attitude

Excellent interpersonal skills

Diferenciais

Hands-on experience with LDAP and Active Directory (PowerShell, ADUC) to perform tree traversals, inspect scopes, and validate service account permissions

Practical understanding of SMB/CIFS protocols, Windows File Servers, and SID-to-ACL permission mapping

Experience troubleshooting security settings, API integrations, and access hierarchies in M365, Google Drive, Box, Azure, and cloud storage

Familiarity with data-in-transit security, including SSH keys, SSL/TLS certificates, DNS routing, and SSH tunneling

Basic proficiency with Linux (Ubuntu) and Kubernetes (k8s/k3s), using kubectl and shell commands for environment inspection

Ability to write and interpret basic SQL queries to analyze data schemas and verify database states

Benefícios

Fixed schedule: Monday to Friday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time, but also – internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements

Carga horária

Monday to Friday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT