Customer Support Consultant

Sobre a oportunidade

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

Deliver outstanding customer support via email in Zendesk

Assist with account issues, password resets, in-game features, troubleshooting, bugs, and payment inquiries

Escalate complex issues to the client's internal team

Maintain customer records, track ticket categories, and follow internal procedures

Handle sensitive customer data with care and security

Apply the latest and greatest customer happiness practices

Communicate with developers and cross-functional specialists

Requisitos

Excellent English communication skills (C1 for both spoken and written)

At least 1 year of customer support experience is required

Tech-savvy, able to test and troubleshoot basic technical issues

Strong analytical thinking and research skills

Positive, proactive and self-sufficient attitude

Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

Experience with Zendesk

Benefícios

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time

Internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements

Carga horária

Remoto

Sobre a empresa

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Benefícios

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time

Internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development

A culture built on trust, with no time-tracking requirements