Application Support Engineer (GCP & Media Platforms)

Sobre a oportunidade

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.

This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.

Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities

Provide L2/L3 production support for critical media applications

Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes

Analyze logs, metrics, and traces to identify root causes

Resolve incidents using runbooks and SOPs, escalating when required

Partner with Engineering and SRE teams, providing clear technical context

Support live streaming pipelines and video transcoding workflows

Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

Participate in on-call rotations, including weekends

Document incidents, RCAs, corrective and preventive actions

Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

Required

Experience in Application Support, Production Support, or Reliability Engineering roles

Hands-on experience with Go (code reading and debugging)

Strong experience with Kubernetes and Google Cloud Platform (GCP)

Proven experience supporting live streaming and video transcoding workflows

Experience participating in on-call rotations

Strong analytical and troubleshooting skills

Ability to perform effectively during high-pressure incidents

Nice to Have

Experience in media, broadcast, or streaming platforms

Familiarity with live event operations

Experience with Grafana, Prometheus, or similar monitoring tools

Experience with ServiceNow, PagerDuty, Slack

Understanding of SRE concepts (SLIs, SLOs, error budgets)

Benefits

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

A stable, long-term contract with opportunities for career growth

Private health insurance

A remote-friendly culture that promotes work-life balance

Continuous training, mentorship, and learning programs to keep you at the forefront of the industry

Free access to AI training resources and state-of-the-art AI tools to elevate your daily work

A flexible Paid Time Off (PTO) policy as well as paid holiday days

Challenging, world-class software projects for clients in the US and LatAm

Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.

Originally posted on Himalayas