NOC Engineer

Sobre a oportunidade

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

Responsibilities

Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies

Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues

Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures

Monitor and maintain the Messaging routing scheme ensuring 24/7 availability

Promptly respond and escalate TT's from Customers to Suppliers

Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems

Respond to network issues promptly, escalating to senior teams when necessary

Perform root cause analysis to prevent future occurrences of network disruptions

Collaborate with cross-functional teams to support system upgrades and configuration changes

Document and update operational processes, procedures, and incident reports

Continuously optimize system performance and implement best practices for network reliability

Requirements

Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)

2+ years of experience in a NOC or telecom environment

Excellent knowledge of English language, any additional languages is a plus

Proficiency with Alaris systems is a must

Strong understanding of networking protocols, technologies, and troubleshooting techniques

Excellent problem-solving skills with the ability to work under pressure

Strong communication skills to collaborate with internal teams and external stakeholders

Having experience in the voice field would be a plus

Benefits

Competitive salary and performance-based bonuses

Paid annual leave days & paid sick leave days

Flexible working hours and a supportive work-life balance culture

Paid access to premium AI tools

Team events and company outings

Access to professional development programs and continuous training

Growing company with the potential to take over responsibility and grow personally

Originally posted on Himalayas