Partner success Manager

Sobre a oportunidade

Description

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.

If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

What will you do

Partner Success Responsibilities

Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success

Maintain proactive and strategic communication with partner stakeholders

Maintain regular customer check-ins and communication plans

Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership

Track partner/customer satisfaction, usage, adoption, and performance metrics

Serve as the primary point of escalation for issues and coordinate with internal teams

Identify opportunities within partner portfolios for adoption growth and revenue expansion

Identify risks early and implement mitigation plans

Advocate for requirements and feedback across product, engineering, PS, support, and sales

Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery

Requirements

3-4 years in Customer Success, Partner Success, Account Management, or Channel roles

3+ years Cybersecurity, SaaS, or technical product experience (preferred)

Excellent written and verbal communication skills

Ability to work cross-functionally and influence without authority

Strong analytical skills and business acumen

Proven track record managing multiple customers or partners simultaneously

English, Spanish - required. Portuguese - advantage

You are

A relationship builder who becomes a trusted advisor to both partners and end-customers

Channel-savvy—familiar with MSP/MSSP/VAR operational models

Customer-focused—experienced in driving adoption, value realization, and retention

A strategic thinker able to navigate business outcomes and technical details

An exceptional communicator who can present confidently to technical and executive stakeholders

Proactive, solutions-oriented, and able to anticipate issues before they escalate

Organized, calm under pressure, and capable of managing multiple accounts simultaneously

Business-minded with strong ability to identify growth opportunities

About Us

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Why Cynet?

Benefits & Programs

Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance

Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development

Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers

Financial security: Country-specific life insurance and retirement programs

Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches

Originally posted on Himalayas