Order Operations Administrator

Sobre a oportunidade

The Role We are reimagining Order Operations and expanding the responsibility of the team to play an even more critical role in our business.

Local

São Paulo - SP

Não informado

Responsabilidades

Processing of new and renewal sales orders including activation and fulfilment across various systems

Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results

Performing contract checks within CRM to confirm matched data and compliance standards are met

Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients

Ensuring data integrity across our CRM and fulfilment systems

Updating and enriching Accounts, Opportunities, leads and Contracts when necessary

Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting

Work alongside a variety of internal teams to ensure data integrity and client satisfaction

Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system

Where necessary remove/correct discrepancies to retain integrity of information

Maintain SLAs as determined by Order Ops Manager

Requisitos

Strong English Reading and writing skills

Prior Order Management experience, preferably with a B2B business

Strong Salesforce skills

Strong PC and MS office skills

Strong attention to detail

Ability to troubleshoot problems

Communicate with different constituencies

Ability to juggle competing priorities

Excellent communication skills

Collaborative approach to ensure shared knowledge across the team

Benefícios

Fair pay and benefits that support both inside and outside of work

Access to a range of core benefits and a flexible allowance

Sobre a empresa

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us.

Values

METRICS DRIVEN.

ACCOUNTABLE.

GROWTH MINDSET.

INCLUSIVE.

CUSTOMER CENTRIC.

COLLABORATIVE.

Reward and benefits

We believe in fair pay and benefits that support you both inside and outside of work.

Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities.

We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based.

Specific benefits may vary by country and role.