Premium Support Account Manager

Sobre a oportunidade

Join a global, remote team building social discovery platforms used by millions of people worldwide.

Local

São Paulo - SP

Remoto

Responsabilidades

Manage interactions across email, live chat, and phone.

Handle everyday requests, complex cases, and customer retention challenges.

Use AI-powered tools and automation to streamline routine tasks.

Act as the voice of the customer, sharing insights with internal teams.

Support customer retention by understanding user concerns and proactively finding ways to improve satisfaction.

Requisitos

At least 2 years of experience in customer support, account management, sales, customer success, or a related customer-facing role.

English proficiency at B2 level or above, with strong written communication skills.

Ability to explain complex topics clearly and concisely to customers with different levels of technical knowledge.

Strong communication, active listening, and objection-handling skills across chat and phone conversations.

Willingness to work evening shifts on a five-day-on, two-day-off schedule, from 4:00 PM to midnight.

Diferenciais

Fully remote work arrangement.

Opportunity to work with AI-powered tools and automation in customer support.

Direct involvement in improving the customer experience and influencing product development through customer feedback.

Opportunity to build long-term relationships with premium users in an international environment.

Carga horária

Five-day-on, two-day-off schedule, from 4:00 PM to midnight.

Tipo de contrato

Full-time employment.

Processo seletivo

AI-powered matching process

Shortlist shared with hiring company

Final decision and next steps managed by hiring company