Especialista Suporte Atendimento III

Sobre a oportunidade

We are looking for an analytical and solution-oriented professional to help improve customer experience and operational performance in a collaborative, fast-paced environment.

Local

São José dos Campos - SP

Remoto

Responsabilidades

Investigate complex issues, perform detailed diagnostics, identify root causes, and recommend effective corrective actions.

Create visual materials and communication assets to support internal initiatives.

Map existing workflows, identify inefficiencies, and develop, implement, and monitor continuous improvement plans.

Lead and coordinate projects involving multidisciplinary teams, ensuring alignment on objectives, priorities, responsibilities, and deliverables.

Collaborate with business areas involved in customer service, customer experience, relationship management, and operational processes.

Facilitate discussions, workshops, and collaborative activities with internal teams and business partners to address challenges and align expectations.

Prepare reports, performance analyses, and executive presentations to communicate findings, track progress, and support decision-making.

Support negotiations, resolve critical issues, and identify opportunities to improve operational efficiency and the customer experience.

Requisitos

Currently pursuing or holding a completed higher education degree.

Experience working with business processes, customer service, customer experience, relationship management, process improvement, or project coordination is valuable.

Strong analytical thinking, critical judgment, logical reasoning, and the ability to work confidently with numbers and mathematical calculations.

Ability to map processes, develop improvement plans, monitor initiatives, and coordinate projects from planning through execution.

Excellent verbal and written communication skills, interpersonal abilities, and the confidence to facilitate discussions and negotiate solutions across different teams.

Proficiency in Microsoft Office and the ability to prepare structured reports, executive presentations, and visual communication materials.

Demonstrated ability to organize and facilitate group sessions, workshops, and immersive activities with business stakeholders and partners.

Strategic thinking, initiative, adaptability, organization, teamwork, and a strong focus on identifying solutions and delivering results.

Benefícios

R$ 2,300.00 per month.

Transportation support, according to the applicable benefit policy.

Meal and/or food allowance.

Health program and dental assistance.

Childcare assistance and support for children with special needs.

Life insurance and funeral assistance.

Discounts on products, gym memberships, and sports activities.

Partnerships offering discounts on courses and educational programs.

Career progression opportunities and professional growth.

Faixa salarial

R$ 2.300,00 por mês

Carga horária

200 horas por mês, de segunda a sexta-feira, com sábados e domingos livres.

Benefícios

Salário: R$ 2.300,00 por mês

Transporte: De acordo com a política de benefícios aplicável

Refeições: Inclui auxílio alimentação/refeição

Saúde: Programa de saúde e assistência odontológica

Bem-estar familiar: Assistência para crianças e apoio para crianças com necessidades especiais

Proteção financeira: Seguro de vida e assistência funeral

Benefícios de estilo de vida: Descontos em produtos, associações de academia e atividades esportivas

Educação: Parcerias com descontos em cursos e programas educacionais

Desenvolvimento profissional: Oportunidades de progressão de carreira e crescimento profissional