Legal Operations Officer

Sobre a oportunidade

The Legal Operations Officer plays a critical role in enabling the Legal function to operate efficiently, consistently, and at scale.

Local

São Paulo - SP

Responsabilidades

Monitor, triage, and respond to civil third-party information requests, court orders, subpoenas, tax authority requests, insolvency cases, and freezing orders.

Meet strict productivity, quality, and SLA standards while managing multiple priorities and tracking personal KPI performance.

Assess risks within requests, maintain meticulous audit trails and records, and escalate complex or high-risk cases to Legal Counsel or senior stakeholders when needed.

Take end-to-end ownership of civil claims, litigation support requests and claims against Wise, ensuring thorough investigation, comprehensive information gathering and accurate, well-evidenced responses.

Act as the primary point of contact for external public authorities and third parties.

Support process improvements, update team documentation/knowledge management, assist with onboarding new team members, and contribute data for audits and reporting.

Requisitos

Experience handling legal, regulatory, compliance, or complex operational requests in a regulated environment.

Strong written English with the ability to draft clear, accurate, and professional responses for external third parties and internal stakeholders.

Proven ability to manage multiple competing deadlines simultaneously, balancing speed, high quality, and strict SLAs.

High precision with a strong track record of maintaining accurate records and clear audit trails across multiple systems.

Skilled in conducting initial research, applying documented guidance, and using structured thinking to solve complex cases.

Strong accountability to drive matters from assessment to completion, balancing operational efficiency with sound risk assessment (and knowing when to escalate).

Thrives in fast-paced environments, managing shifting priorities, high volumes, and time-sensitive incidents with a calm, collaborative mindset.

Open to QA feedback, operational data, and continuous learning to consistently improve performance and support wider team priorities (Privacy, Legal, CoSec).

Benefícios

Health and dental allowance for you and your dependents - CarePlus (Master 1)

Company-paid: Life Insurance, and an EAP program

30 days vacation + 3