Customer Support Specialist

Sobre a oportunidade

Your mission is to be the first point of contact for our customers, acting as a skilled problem solver and customer advocate.

Local

São Paulo - SP

Responsabilidades

Provide world-class assistance via phone, chat, and email with a focus on solving problems thoroughly the first time.

Resolve customer contacts and queries with empathy and minimal escalation, using advanced product and process knowledge.

Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.

Communicate professionally, adjusting your tone and style based on the customer's specific context and needs.

Maintain accurate records and strictly follow security and data privacy procedures across all channels.

Proactively contribute to team discussions, knowledge sharing, and the continuous improvement of our processes.

Take responsibility for your own learning through performance feedback, coaching from Team Leads, and the Wise Career Map.

Comfortable using prompting for AI tools (e.g., ChatGPT, Google Gemini) to enhance efficiency and problem-solving.

Act as a culture carrier, upholding Wise's values in every daily interaction.

Benefícios

RSU's in a rapidly growing company

Flexible working model

An annual self-development budget

Health and dental allowance for you and your dependents

Company-paid: Life Insurance, and an EAP program

Paid time off: 30 days vacation + 3