GSOC Shift Supervisor - Night Shift

Sobre a oportunidade

Local: São Paulo - São Paulo, Brazil, São Paulo, São Paulo, Brazil Formato: Presencial This role requires both in-person (night shift) and 12x36 shift work.

Local

São Paulo - SP

Presencial

Responsabilidades

Shift Operations Coordination: • Coordinate GSOC activities during the assigned shift, ensuring monitoring, analysis, response, and reporting functions operate according to established SOPs.

• Maintain a real-time operational picture of incidents, alerts, and ongoing activities across all supported regions.

• Act as the primary operational escalation point during the shift, ensuring incidents are properly triaged and escalated according to defined protocols.

• Conduct shift briefings and handovers to ensure continuity of situational awareness between teams.

• Ensure operational coverage and adherence to GSOC service levels and procedures.

Incident & Crisis Coordination: • Oversee the operational coordination of incidents, validating categorization, priority levels, and escalation pathways.

• Coordinate with Corporate Security teams, including Incident Response, Executive Protection, Intelligence, Facilities, and IT Security when incidents require cross-functional response.

• Ensure Situational Awareness Reports (SARs), incident logs, and operational updates are accurate and delivered within established timelines.

• Support crisis response coordination during major incidents or high-risk situations.

• Manage emergency notifications and alerting systems (e.g., Everbridge) when required.

Operational Oversight & Quality Assurance: • Supervise GSOC personnel during the shift, ensuring adherence to operational standards and procedures.

• Provide real-time guidance and coaching to analysts and operators during operational activities.

• Monitor team performance and compliance with documentation, escalation protocols, and quality standards.

• Coordinate with the Integration and Training Lead to reinforce operational consistency and continuous improvement.

Team Support & Development: • Support onboarding and cross-training of GSOC personnel.

• Promote knowledge sharing and operational discipline within the shift team.

• Conduct periodic operational exercises or scenario-based drills to reinforce readiness.

Operational Reporting & Global Coordination: • Maintain a live operational log of shift activities, ensuring traceability of actions and decisions.

• Provide concise shift summaries and situational updates to GSOC leadership and Corporate Security stakeholders.

• Identify recurring operational challenges or process gaps and escalate improvement opportunities to the relevant teams (e.g., Integration).

• Ensure coordination with the global GSOC network to maintain consistent security coverage across time zones.

Requisitos

Bachelor's degree in Security Management, International Relations, Business Administration, or a related field.

2–4 years of experience in a GSOC, security operations, or incident management environment.

Previous experience coordinating or supervising operational teams in a 24/7 monitoring environment.

Strong understanding of incident response processes, risk monitoring, and crisis communication.

Excellent written and verbal communication skills in English and Portuguese; Spanish is a plus.

Ability to operate effectively under pressure, manage multiple priorities, and make time-sensitive decisions.

Familiarity with operational metrics, KPIs, SLAs, and quality assurance programs.

Diferenciais

Experience working in international security operations environments or multi-country GSOCs.

Experience working with security technologies including CCTV monitoring platforms, access control systems, incident management platforms (e.g., Jira, ServiceNow), and emergency notification tools (e.g., Everbridge).

Knowledge of incident command systems and crisis management frameworks.

Strong analytical and operational reporting skills.

Carga horária

12x36 shift work