Especialista Suporte de Atendimento I

Sobre a oportunidade

Join a customer-focused team dedicated to delivering empathetic, efficient, and personalized service experiences.

Local

São Caetano do Sul - SP

Remoto

Responsabilidades

Support back-office operations involving sales contracts for voice and data products

Ensure that offers, signatures, and negotiations are correctly validated and recorded

Handle customer and sales-related requests through internal systems, email, and phone when necessary

Resolve critical cases and contractual questions

Maintain a customer-focused approach throughout the resolution process

Ensure that customer records, contract details, and negotiation information are correctly reviewed, updated, and documented

Follow operational guidelines and quality standards to support consistent outcomes

Work collaboratively with colleagues and relevant teams to resolve complex cases

Requisitos

Minimum age: At least 18 years old.

Education: Completed high school education.

Professional experience: Previous experience in customer service and back-office operations.

Strong verbal and written communication.

Familiarity with Microsoft Office tools and good typing skills.

Ability to review information, identify inconsistencies, investigate issues, and make sound decisions.

Empathy, patience, and a commitment to providing personalized, human-centered service.

Ability to resolve requests efficiently, manage conflicts constructively, and maintain a positive attitude in challenging situations.

Confidence in communicating findings, requesting clarifications, and managing expectations appropriately.

Ability to manage multiple requests, follow procedures, and maintain accurate records.

Willingness to work in a structured operational environment with defined service standards, targets, and deadlines.

Benefícios

Monthly salary: R$ 1,801.11.

Remote work: Home-office work arrangement after completion of training.

Work schedules: Available shifts are 9:00 AM–5:40 PM or 2:20 PM–10:00 PM.

Work schedule: 200 hours per month, on a 6x1 schedule with variable days off on weekends.

Transportation allowance: Support for commuting expenses, according to the applicable policy.

Meal and food allowances: Vale-refeição and/or vale-alimentação.

Medical insurance: Access to medical assistance.

Dental insurance: Access to dental care coverage.

Life insurance: Financial protection through life insurance.

Funeral assistance: Support for eligible funeral-related expenses.

Family support benefits: Childcare assistance, support for children with disabilities, babysitting assistance, and school transportation assistance, subject to applicable eligibility criteria.

Pet plan: Access to a pet-related benefits plan.

Product discounts: Special discounts on eligible products.

Fitness and wellness: Discounts on gyms and sports activities.

Educational partnerships: Discounts on courses and educational programs.

Career development: Opportunities for professional growth through an established career progression program.

Faixa salarial

R$ 1.801,11 por mês

Carga horária

200 horas por mês, em turnos de 9:00 às 17:40 ou 14:20 às 22:00