FinCrime Operations Senior Analyst

Sobre a oportunidade

As a FinCrime Operations Senior Analyst specializing in Requests for Information (RFI), you will be an integral part of the team responsible for facilitating the secure and compliant exchange of information about our customers and their use of our platform.

Local

São Paulo - SP

Responsabilidades

RFI Management: Gathering, analyzing and assessing relevant information to construct comprehensive and professional responses.

Ensuring these responses are detailed, of high quality and accuracy and articulated with precision, providing valuable insights to both internal and external stakeholders.

Ensuring timely internal escalation to other teams in strict accordance with Wise policies and guidelines, and manage communication with partners with utmost care.

Data Analysis: Reviewing and interpreting data to identify patterns and potential risks associated with financial crime.

Supporting the team in making informed decisions based on data insights.

Consolidating sets into clear, concise, and actionable reports suitable for submission, meeting all content and formatting standards.

Documentation and Record Keeping: Maintaining meticulous, accurate, and timely documentation for all RFI reviews and decisions.

Ensuring compliance with data privacy regulations, internal data security protocols, and keeping comprehensive and clear audit trail of all actions taken.

Risk Management and Escalation: Escalating critical incidents, high-risk customers, significant control weaknesses, or material breaches to direct leadership in a timely and precise manner, following established protocols.

Compliance with Guidelines: Staying informed about relevant regulations and internal policies, ensuring activities adhere to internal procedures, external expectations and contractual obligations.

Trainings: Completing all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.

Process Improvement: Contributing to the continuous improvement of RFI processes by raising process and/or tooling bugs, inefficiencies and suggesting actionable and impactful enhancements.

Team Collaboration: Developing and maintaining productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

Participate in team meetings and training sessions.

Communication: Communicating clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards.

Avoiding unnecessary customer contacts and preventing delayed case resolutions.

Maintaining the highest communication standards with Wise's banking partners, ensuring professionalism and timely engagement, and extending the same professionalism and responsiveness to all internal communications.

Taking a proactive approach to consistently achieve individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed.

Meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.

Performing additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.

Actively participating in meetings, training, and internal events to support broader team and company objectives.

Requisitos

1-2 years of experience in operations, compliance, or a related field, preferably with exposure to financial crime or RFI processes.

Proven capacity to maintain a high level of quality and accuracy, with a strong commitment to precise process adherence and meeting established standards, even when managing routine tasks or high workloads.

Basic understanding of global financial crime regulations and due diligence standards.

Excellent documentation skills, with the ability to present complex information clearly, concisely, and accurately for both internal and external use, ensuring all decisions are thoroughly supported.

Ability to work independently and make decisions within well-defined procedures.

Strong organizational skills with the ability to multitask, prioritize effectively, and manage time efficiently in challenging situations.

Ability to follow established procedures consistently and efficiently, particularly in handling routine tasks.

Willingness to work flexible hours, including shifts, weekends, and public holidays as needed.

Proactive attitude with a willingness to learn and develop in the financial crime domain.

Ability to work autonomously within established procedures and practices.

Ability to work autonomously, proactively identifying and addressing tasks independently by applying learned procedures and best practices.

This role requires taking initiative and effectively resolving issues within established frameworks.

Diferenciais

Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications.

Additional languages are a plus.

Education: Bachelor's degree in Finance, Business Administration, Law, or related field.

Certifications: ICA, CAMS, or equivalent certification (Sanctions/AML/KYC focused).

Benefícios

RSU's in a rapidly growing company

An annual self-development budget

Health and dental allowance for you and your dependents - CarePlus (Master1)

Company-paid: Life Insurance, and an EAP program

Paid time off: 30 days vacation + 3